Trusted by Our Community

Nothing speaks louder than the voices of those we’ve helped. Here are some stories from our customers who trusted DrWheelchair to repair their motorized wheelchairs, mobility scooters, and PMAs. Their words remind us why restoring mobility matters.

Kumar & Kelvin

“Mr Kelvin, when I call him, he straightaway came down, within half an hour…. told me your scooter got problem… nevermind I give you a second hand scooter… cheaper … and help me out that day….. been using it [since last year]… had some battery problem…. Kelvin came down and changed it for me on the spot.”

–  Mr Kumar

Mr Kumar’s Story

Kumar, 70, a double amputee and relief security guard, relied on his scooter to stay independent. After multiple breakdowns and costly repairs, he was at risk of losing his only means of mobility. With limited income and caring for his 93-year-old mother, he had nowhere to turn.

DrWheelchair stepped in with an instalment plan and flexible payments. The gratitude and relief he expressed reminds us why restoring mobility is so important.

Watch Mr Kumar’s first full video testimonial here.

Watch Mr Kumar’s second full video testimonial here.

Mr John Phua Testimonial

 

“I’ve been a heart stroke patient for 10 over years…so I cannot go anywhere.  I need to use my wheelchair urgently… he [Kelvin] has helped me a lot…. need to repair wheelchair, please call Kelvin Chan.  He’s reasonable and a very careful person. Thank you!”

– Mr John Phua

Mr John Phua’s Story:

Retired and living with the effects of a stroke, Mr. John Phua depends on his motorized wheelchair to get around. Despite reaching out to distributors and social workers, he was left without the support he desperately needed.

DrWheelchair stepped in, offering repairs with deferred payment until his social service support came through — giving him back mobility and peace of mind.

Watch Mr John Phua’s full video testimonial here.

 

Mdm Rohani - Testimonial

“My husband is disabled only with one leg.  So through the hospital, we got to know Mr Kelvin.  What I want to say to Mr Kelvin is a very large thank you to him for helping my family and myself “   

– Mdm Rohani

Mdm Rohani’s Story:

At 75, Mdm Rohani depends heavily on her mobility scooter due to knee degeneration. Her husband, who lost a leg to diabetes, is also unable to work. With no income, the high cost of replacing scooter batteries was beyond their reach.

Thanks to DrWheelchair’s instalment plan, she regained her mobility — and both she and her husband are deeply grateful for the support.

Watch Mdm Rohani’s full video testimonial here. 

Mr Govind - Testimonial

About 3 years back…the motor was found faulty, so I call for Kelvin… he came and brought the mobility product and change for me and did everything very well.  At the same time, I requested a normal wheelchair for me to make use for shower… I purchased from him, the price is very reasonable, I’m very happy about his service. Then after about 2 years, I call him again and he came personally and changed all the wheels, all perfect. The wheels were all rusted, I wanted to get a new one, but he says it doesn’t matter, he knows my situation…he will come and tighten for me the wheels.  He’s done very good service so I can recommend to my friends and whoever needs help…

– Mr Govind

Mr Govind’s Story:

Mr Govind, a retiree who lost the use of one leg about 10 years ago, relies heavily on his motorized wheelchair for daily independence— from getting groceries, buying food to moving around the house. Strong-willed and independent, and determined not to burden others, he even modified his manual wheelchair for shower use.

With DrWheelchair’s support, his motorized wheelchair stays reliable, helping him continue living life on his own terms.

Watch Mr Govind’s full video testimonial here. 

Simon Eng - DrWheelchair.sg Testimonial

大家好,我的名字叫 Simon Eng。我是一个 motorized scooter 的病患者。两年前我认识一个老板 Kelvin。他的人很好,人品是很好,素质也很好,他心地善良。我有困难,那时候我认识他我很困难,他帮了我很多。他提供了车给我用,还有帮我照顾很多我不方便的东西。
车坏打给他,他马上就来。他这种服务态度是很难再找到第二个了。所以我我想在这里推荐他。如果跟我一样有病患者,人需要 motorized scooter,你找他。你们有机会的话,就认识认识这位高人。这个是很好善良的人。           

– Mr Simon Eng

English Translation:

“Hello, everyone. My name is Simon Eng. I am a patient who uses a motorized scooter. Two years ago, I met a boss named Kelvin. He is a very good person, with good character. He has a kind heart. When I met him, I was in a difficult situation, and he helped me a lot. He provided a scooter for me to use and also helped me with many things that were inconvenient for me.
When my scooter broke down, I called him and he would come immediately. It’s hard to find a second person with this kind of service attitude. So, I would like to recommend him here. If there are people like me who are sick and need a motorized scooter, you should find him. If you have the chance, get to know this extraordinary person. He is a very good and kind person.”    – Mr Simon Eng

Mr Simon Eng’s Story:

Living with medical challenges, Mr. Simon Eng depends on his mobility scooter to stay active and independent. With inconsistent income and financial strain while living in a one-room flat, he faced difficulties replacing his scooter.

DrWheelchair supported him with a second-hand mobility scooter and flexible installment payments. Over the past two years, Simon has remained deeply grateful for this assistance, which has helped him regain mobility and peace of mind.

Watch Mr Simon Eng’s full video testimonial here. 

Kevin & Arjun resized

Okay, my name is Arjun. I have my mobile scooter… this mobile scooter recently gave a problem, the scooter moving noise. So, I called this agent, this company, I called two, three times. They come check, then they gave up, they cannot do.

So, luckily and then I called last time my last service my friend, Kelvin. He came down and checked my scooter. So, he bring to his place, he took three days. He repaired everything, come back, now I test the vehicle, it’s very good condition. So, he did a good job, because so far I contacted other people, they gave up already. So, he did a good job. Now, the scooter very good term. Thanks, thank you.

 – Mr Arjun

Mr Arjun’s Story

Mr Arjun, a senior with multiple medical issues, depends on his mobility scooter not just for daily life but also to earn a living as a food delivery rider. When his scooter broke down, he had already exhausted his options for technical support and financial assistance.

DrWheelchair stepped in to repair his scooter, giving him peace of mind and the ability to continue supporting himself.

Watch Mr Arjun’s full video testimonial here. 

Kind Donor - Mr Lawrence Toh

Hello, I’m Lawrence here. Lawrence Toh. … I’m donating this to an elderly person. He is quite pitiful because he has difficulty in walking. And I saw his mobility aid is broken, badly damaged. But he’s still riding on it. Like, what would he do? So, I went and Googled, and I managed to find DrWheelchair. And his review is very good. And I managed to call him and talk to him, and he’s a very, very nice guy. So, he’s willing to help me out. He actually gave me a very big discount on it to pay for this thing to donate to the elderly man. So, thumbs up to DrWheelchair. Thank you.

– Mr Lawrence Toh

Mr Lawrence Toh’s Story

Mr Lawrence Toh is a kind and compassionate businessman who likes to help lower income elderly with their necessities. He bought the big mobility scooter and wants to give it to an elderly uncle living in Tampines. DrWheelchair is happy to contribute in this meaningful exercise.

Watch Mr Lawrence Toh’s full video testimonial here. 

Mr Richard Ang - helped by Mr Mel Koh

Very Trustworthy Boss!

– Mr Mel Koh

(Photo of Kelvin and Mr Richard Ang)

 

Thank you, Mel Koh.  I appreciate your Big heart to help elderly Mr Ang.  So that Mr Ang can regain his mobility to move around in his neighbourhood

– Kelvin for DrWheelchair

Mr Mel Koh’s Story

Mr Mel Koh is a very kind and helpful person who contributed fully to elderly Mr Richard Ang’s mobility scooter upkeep.

Mr Mel Koh had given me a job to change Mr Richard Ang’s batteries last year…and recently request me to change the 2 front wheels.

 

Mr Thangavelu - Testimonial

“Thank you for changing my motorized wheelchair battery and battery charger.”

– Mr Thangavelu

 

Listen to  Mr Thangavelu’s Testimonial in Tamil.

Ms Pauline Loo - Testimonial

“I like to recommend Kelvin to the people who are using a wheelchair. He is a good repairman and he is very understanding, and he knows a lot about his work. And he really very, very good and kind to people, you know, like you are, you are in a wheelchair. He understands the position, he understands what you are going through. He’s a very good man. I recommend him to people. Oh, my name is Pauline.”

– Ms Pauline Loo

 

Watch Ms Pauline Loo’s full video testimonial here. 

Mr Sum - DrWheelchair.sg Testimonial

Mr Sum’s testimonial – translated from Cantonese

“This 2nd hand motorized wheelchair is good. I am Mr Sum. The motorized wheelchair delivered in good condition and the service is good. Mr Kelvin is good. Thank you!”

– Mr Sum

 

Watch Mr Sum’s full video testimonial in Cantonese here. 

Mr Lim Testimonial

“I’m very happy to have received this scooter from DrWheelchair, Mr Kelvin. And I’m able to use it now and everyday when I go out to do my groceries.  I would like to thank the donor for his good heart.  Thank you so much.”

– Mr Lim

 

Listen to  Mr Lim’s Testimonial.

GOD bless, the motorized wheelchair is fine.   Thank you for your quick service!

Mr Jamal

My friend, Kelvin, come and help me – do my scooter.  Very good service!

Mr Rajendra

“Kelvin provides very good service. I am a very satisfied customer!”

Mr Paul Watson

“Bought a 2nd hand PMA from DrWheelchair … was an excellent experience.  Buying it thru Mr Kelvin, who gave me an excellent service and offer. Strongly recommend them to potential buyers. Good and thanks Kelvin.”

Mr Balan Nair

“Thank you, Kelvin for your help and service to me and my neighbourhood on several occasions. Your Big heart in helping the needy is commendable.”

Mr Zaini Buang

“The technician was so reliable and friendly. Good servicing to solve technical issue on my mobility scooter (for my mother). Thank you Mr. Kelvin!”

(Photo of Kelvin with Mdm Zuraidah’s Mother)

Mdm Zuraidah

“I would definitely recommend Kelvin to all my friends and fellow PMA users.  He came onsite assessment and allowed me to consider all the options best for my motorised chair.  His kindness towards persons with disabilities left a lasting impression on me.  Thank you Kelvin.”

Ms Hajar

Kelvin was very accomodative and helped fix my grandmother’s Falcon Scout Mobility Vehicle when the battery was flat.  He is very knowledgeable about it.  Even took much time to explain to my grandma who is hard-of-hearing, on how to better maintain her mobility vehicle. I would recommend his professional service to anyone who needs to upkeep their mobility vehicles.

(Photo of Kelvin with Michael Ho’s grandmother)

Mr Michael Ho

“The engineer repair my motorized wheelchair.  He is very experienced and down to earth person. Everything done is excellent.

Mr Liew

“Got to know about Mr Kelvin’s DrWheelchair company online, after trying out 4 other companies, who couldn’t help solve my 12V, 50AH x2 SLA batteries replacement (issue), for my old & trusty 4 wheeled Drive Medical Ventura DLX PMA.

He is an honest, hardworking & dedicated gentleman, who came to my place and tried very hard to open the back of the scooter, which was really difficult to access.  But because of his dedication and determination, he got it opened & replaced both 12V, 50 AH batteries with BRAND NEW ones, which he showed to me personally.  After much effort, I was able to test and my Ventura felt like an F1 Racer!!!

In conclusion, I would HIGHLY RECOMMEND my new found friend, Mr Kelvin, from DrWheelchair, to help other users, like me, solve their PMA problems.”

Mr Halim Zainal

“Friendly service. Highly recommend.

Mr Maximus Chong

Good service by Kelvin.”

Mdm Julia

“I’m impressed with Kelvin’s skills and his professional expertise!

Highly recommended for the service and business.  Thumbs up!

Keep up the good work”

Ms Ashyla Mastura

“Thanks a lot, Kelvin

Mdm Hanim

“Kelvin serviced my wheelchair.  My name is Sarbindir Kaur.  He is friendly, always smiling.  The best part I like about Kelvin is he comes on the same day I call himNo need to worry about stress.

Mdm Sarbindir Kaur

“Kelvin changed batteries for my motorized wheelchair.  Very good.

Mdm Noriza

“Kelvin – Provide excellent service.  Will recommend to anyone need PMA

Mr Harry Tan

“I wanted to donate my father’s PMA, which was bought only a few months ago before he passed away suddenly.  And Kelvin from DrWheelchair was relatively prompt in his response and he is so very kind and friendly in person.  I am hoping the PMA will bring back some mobility for those who need it during this festive season.  If there is a need for assistance regarding PMAs, I recommend that you contact DrWheelchair.  Their service is excellent.

Ms C Gan

“Good service and will continue support.

Mr Richard Han

“Thank you Mr Kelvin for the 2nd hand motorised wheelchair, which is the same model as my spoilt one.

Mr Issac

“Kelvin is very friendly and professional.  Reasonable pricing with good service.

(Photo of Kelvin with Mr Raymond Soh’s Father-in-law.)

Mr Raymond Soh

“Kelvin is good in doing the mobility scooter repair.  I like DrWheelchair and Kelvin.  Will recommend my friends if they need repair service.

Mr Padma Nathan aka Siva

“Kelvin provided excellent service when helping to change my mum’s wheelchair tyre.  He was friendly, patient, and very knowledgable throughout the process.  When he realised the tyre was the wrong size, he went back to the shop and returned with the correct one without any additional cost.  We truly appreciate his professionalism and kindness and we are very happy with his service.  Highly recommended!

(Photo of Kelvin with Ms Seri’s Mum)

Ms Seri S.

“Kelvin from DrWheelchair is doing a good job to change the batteries of my mobility scooter and the charging point.  Thank you very much!

Mdm Saroja

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